How to Cancel Lifeline Services Without Paying a Penalty
Learn the proper steps to cancel your Lifeline phone service without incurring fees or penalties, including what to do before cancellation.
Through the Lifeline and Affordable Connectivity Program (ACP), eligible low-income Americans can receive a free smartphone with unlimited talk, text, and data. Stay connected with family, access essential services, and embrace the digital world.
Each household is allowed only one Lifeline benefit.
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* Available models may vary by provider and location. Contact your local provider for specific model availability.
Check if you're eligible for a free government phone
Your household may qualify if your income is at or below 135% of the Federal Poverty Guidelines.
Prepare these documents for your application
Important guidelines to maintain your benefits
Only one Lifeline benefit is allowed per household. A household is defined as any individual or group of individuals who live together at the same address and share income and expenses.
Subscribers must recertify their eligibility every year to continue receiving benefits. This ensures the program serves those who truly need it.
Service must be used at least once every 30 days to remain active. This includes making a call, sending a text, or using data.
Choose your preferred way to apply
Complete your application through the National Verifier portal. This is the fastest way to check your eligibility and apply.
Reach out directly to a Lifeline provider in your area who can assist with your application.
Download and complete the Lifeline application form, then mail it with your supporting documents.
Everything you need to know about free government phones
The Free Government Phone Program, which includes Lifeline and the Affordable Connectivity Program (ACP), provides free phones and service to eligible low-income Americans to ensure everyone has access to essential communications.
Several major providers offer free 5G phones through government programs, including Assurance Wireless, SafeLink Wireless, and Q Link Wireless. The availability of 5G phones depends on your location and current promotions. Most providers now include 5G-capable devices like the Samsung Galaxy A13 5G or similar models in their offerings.
You can get a free phone through various channels: 1) Government programs like Lifeline and ACP if you qualify, 2) Major wireless carriers when switching services with eligible trade-ins, 3) Certified Lifeline providers in your state, or 4) Special promotional offers from participating retailers.
While government programs typically don't offer iPhones, major carriers like AT&T, T-Mobile, and Verizon frequently offer free or heavily discounted iPhones when switching carriers. These offers usually require a qualifying trade-in and a commitment to their service plans.
If you don't qualify for free government phones, you have several alternatives: 1) Look for carrier switching promotions, 2) Consider budget-friendly prepaid plans, 3) Check for seasonal sales and special offers, 4) Explore certified refurbished devices, or 5) Look into payment plan options with no interest.
Each eligible household can receive one free phone through the program. Multiple people in the same household cannot receive separate phones.
The program provides modern smartphones capable of calling, texting, and accessing the internet. The exact model varies by provider and availability.
No, qualified participants receive both the phone and monthly service completely free. There are no hidden fees or charges.
You can keep the service as long as you remain eligible and recertify your eligibility annually. You must also use your phone at least once every 30 days.
Contact your service provider immediately. Replacement policies vary by provider - some may offer free replacements, while others may charge a fee.
Yes, in most cases you can transfer your existing phone number to your new free government phone.
Most applications are processed within 7-10 business days. Once approved, you should receive your phone within 2-3 weeks.
Free government phones operate on major national networks including AT&T, T-Mobile, and Verizon, depending on your provider and location.
While the basic phone and service are free, some providers offer paid upgrades to premium devices or additional services if desired.
Stay informed about free government phone programs
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