How to Transfer Your Number to a Free Government Phone Without Losing Service

Keep Your Number!

You can keep your existing phone number when switching to a free government phone. The process is called number portability and it's your legal right under federal law.

Before You Start

Information You'll Need

Current phone number
Account number from current carrier
Account PIN or password
Name on the account

What to Avoid

Canceling your old service first
Starting transfer on weekends
Providing incorrect account info
Rushing the process

Transfer Process

Apply and get approved for Lifeline service
Choose your government phone provider
Request number transfer during activation
Provide your current carrier information
Wait for transfer completion (2-24 hours)
Test your service on the new phone

Transfer Timeline

Wireless to wireless: 2-4 hours
Landline to wireless: 1-2 business days
Complex transfers: Up to 7 days
Weekend transfers: May take longer

Important Tips

Keep your old phone active until transfer completes
Start the process on weekdays for faster completion
Double-check all account information
Save important contacts before switching
Test calling and texting after transfer

If Transfer Fails

Common Issues

Account information mismatch
Outstanding balance on old account
Number not eligible for transfer
Technical delays

Required Information

Current carrier account number
Account holder's name
Billing ZIP code
Account PIN or password
Phone number to transfer

Ready to Transfer?

Visit govtphones.org to start your application and keep your current number. Most transfers complete within hours, so you'll be connected with your familiar number on your new free phone quickly.