What to Do If You Lost/Stolen Your Free Government Phone

December 27, 2024

7 min read

Act Quickly!

If your phone was stolen, file a police report immediately. This documentation may be required for a free replacement and helps protect you from potential fraud.

Immediate Actions

For Lost Phones

Contact your service provider immediately
Suspend your service temporarily
Try locating through Find My Device

For Stolen Phones

File a police report
Get the report number
Report IMEI number as stolen

Protect Your Data

Change passwords for all accounts
Log out of all services remotely
Enable remote wipe if available
Contact your bank if mobile banking was used
Monitor accounts for suspicious activity

Getting a Replacement

Provider Policies

First loss: Often free replacement
Second loss: May require fee
Stolen (with police report): Usually free
Waiting period may apply

Required Documentation

Government-issued ID
Police report (if stolen)
Proof of residence
Original account information

Need Immediate Help?

Contact your service provider's emergency support line or visit govtphones.org for provider contact information and detailed replacement procedures.

Accessibility

12/28/2024

Lifeline Phones for the Visually Impaired: Features and Tips

Learn about specialized features and accessibility options available on free government phones for visually impaired users.