Emergency Guide
What to Do If You Lost/Stolen Your Free Government Phone
7 min read
Act Quickly!
If your phone was stolen, file a police report immediately. This documentation may be required for a free replacement and helps protect you from potential fraud.
Immediate Actions
For Lost Phones
- Contact your service provider immediately
- Suspend your service temporarily
- Try locating through Find My Device
For Stolen Phones
- File a police report
- Get the report number
- Report IMEI number as stolen
Protect Your Data
- Change passwords for all accounts
- Log out of all services remotely
- Enable remote wipe if available
- Contact your bank if mobile banking was used
- Monitor accounts for suspicious activity
Getting a Replacement
Provider Policies
- First loss: Often free replacement
- Second loss: May require fee
- Stolen (with police report): Usually free
- Waiting period may apply
Required Documentation
- Government-issued ID
- Police report (if stolen)
- Proof of residence
- Original account information
Need Immediate Help?
Contact your service provider's emergency support line or visit govtphones.org for provider contact information and detailed replacement procedures.
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