How to Cancel Lifeline Services Without Paying a Penalty
Important Notice
Before canceling your service, ensure you have a backup communication plan in place. If you're switching providers, read our guide to switching providers instead of canceling.
Before You Cancel
Checklist
- Backup important data
- Save contacts
- Document account info
- Check contract terms
What to Avoid
- Simply stopping use
- Ignoring provider notices
- Informal cancellation
- Missing deadlines
Cancellation Process
- Contact your service provider
- Request formal cancellation
- Get cancellation confirmation
- Return equipment if required
- Document all communications
Provider Contact Methods
- Customer service phone
- Online account portal
- Provider retail stores
- Written request
Common Questions
Will I be charged?
No, Lifeline services can be canceled without penalty. However, any additional premium services may have separate terms.
When does service end?
Service typically continues until the end of your current billing cycle.
Can I keep my number?
Yes, if you're switching providers. Request number porting before canceling service.
Need Help?
Visit govtphones.org for more information about managing your Lifeline service. If you're considering switching providers instead of canceling, check our provider switching guide for a smooth transition.
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