How to Cancel Lifeline Services Without Paying a Penalty

Important Notice

Before canceling your service, ensure you have a backup communication plan in place. If you're switching providers, read our guide to switching providers instead of canceling.

Before You Cancel

Checklist

Backup important data
Save contacts
Document account info
Check contract terms

What to Avoid

Simply stopping use
Ignoring provider notices
Informal cancellation
Missing deadlines

Cancellation Process

Contact your service provider
Request formal cancellation
Get cancellation confirmation
Return equipment if required
Document all communications

Provider Contact Methods

Customer service phone
Online account portal
Provider retail stores
Written request

Common Questions

Will I be charged?

No, Lifeline services can be canceled without penalty. However, any additional premium services may have separate terms.

When does service end?

Service typically continues until the end of your current billing cycle.

Can I keep my number?

Yes, if you're switching providers. Request number porting before canceling service.

Need Help?

Visit govtphones.org for more information about managing your Lifeline service. If you're considering switching providers instead of canceling, check our provider switching guide for a smooth transition.